1. Introduction

Zen Healthcare (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, share and protect your personal information when you use our website and services.

2. Information We Collect

We may collect the following types of information:

a) Personal Information:

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment information (processed securely by third‑party payment providers)
• Order history

b) Technical Data:

• IP address
• Device information
• Browser type
• Pages visited
• Referral source

3. How We Use Your Information

We use your data to:
• Process and fulfil your orders
• Communicate with you about orders, deliveries, returns, refunds and support
• Improve our website, products, services and customer experience
• Send marketing emails (only if you opt in)
• Detect and prevent fraud

4. Legal Basis for Processing

We process your personal information when it is necessary to:
• Fulfil our contract with you (orders and delivery)
• Comply with legal obligations
• Pursue legitimate business interests (e.g., improving services)
• With your consent (e.g., marketing emails)

5. Cookies and Tracking

We use cookies and similar technologies to:
• Remember your preferences
• Analyse website usage
• Enable features such as shopping cart and login
You can manage or disable cookies via your browser settings, but some features may not work without them.

6. Sharing Your Information

We may share your data with:
• Delivery couriers (for shipping)
• Payment processors (to complete transactions)
• IT and web service providers (hosting, analytics, support)
• Legal authorities if required by law

We do NOT sell your personal information to third parties.

7. Marketing Communications

If you opt in, we may send you promotional emails about offers, new products, events, and updates. You can unsubscribe at any time by clicking “unsubscribe” in any email.

8. Data Security

We use reasonable technical and organisational measures to protect your personal information. However, no system is completely secure, so we cannot guarantee protection against every possible risk.

9. Your Rights

Under applicable data protection law you have the right to:
• Request access to your personal data
• Request correction or deletion
• Object to processing or restrict processing
• Request data portability
• Withdraw consent at any time

10. Retention

We retain your information as long as necessary for business and legal purposes, including order fulfilment, returns, and tax obligations.

11. Children

Our services are not directed to children under 16. We do not knowingly collect personal information from minors.

12. Changes to this Policy

We may update this policy from time to time. The latest version will always be posted on the website with the updated effective date.

13. Contact Us

Email: online@zenhealthcare.co.uk
Phone: 020 7225 1660
Address: 53 Beauchamp Place, London SW3 1NY, UK