Age Restriction & Purchasing Policy

Last updated: 6 May 2026

At ZEN Healthcare, we are committed to the responsible sale of medicines and healthcare products. This policy outlines the age restrictions that apply to certain products sold on our website, shop.zenhealthcare.co.uk.

1. Age Restrictions

In accordance with UK law and pharmacy regulations, the following age restrictions apply:

  • Over-the-counter (OTC) medicines — You must be aged 18 or over to purchase OTC medicines from our store. This includes pain relief, cold and flu remedies, antihistamines, and similar products.
  • Certain supplements and health products — Some products may carry age restrictions as specified on the product page. Please read all product information carefully before purchasing.
  • Baby and infant products — These products are intended for use under adult supervision only.

2. Verification of Age

By placing an order on our website, you confirm that:

  • You are aged 18 or over (where applicable to the product purchased)
  • You are purchasing the product for yourself or on behalf of someone for whom the product is appropriate
  • You have read and understood the product information, including dosage and warnings

We reserve the right to cancel any order where we have reason to believe the purchaser does not meet the required age criteria.

3. Medical Disclaimer

The products sold on ZEN Healthcare are not intended to diagnose, treat, cure, or prevent any disease unless explicitly stated. Always read the label and product information before use.

If you are pregnant, breastfeeding, taking medication, or have an underlying health condition, please consult your GP or pharmacist before purchasing any medicine or supplement.

Our website does not provide medical advice. For medical emergencies, call 999. For non-urgent medical advice, contact NHS 111.

4. Responsible Purchasing

We ask all customers to purchase medicines responsibly. Please do not purchase excessive quantities of any medicine. If you are concerned about your health or the health of someone else, please seek professional medical advice.

5. Contact Us

If you have any questions about our age restriction policy, please contact us:

ZEN Healthcare
Email: online@zenhealthcare.co.uk
Website: shop.zenhealthcare.co.uk